Refund and Return Policy
We at Mulyoharjo Furniture are committed to providing high-quality products that are designed with craftsmanship and attention to detail.
However, please note that we do not accept refunds and returns for the following reasons:
No Return Policy Reasons
• Custom-Made Products Most of our products are made to order, including customized designs, sizes, and materials. Therefore, these items cannot be resold to other customers.
• Condition of Items Checked Before Shipping Every item that is shipped has gone through a quality control process to ensure the condition of the item is in accordance with the order and is free from defects.
• Time-Consuming Production Process Our products are handmade by skilled craftsmen, so returns will greatly affect our operational efficiency and loss of business.
Pre-Purchase Advice We strongly urge customers to
• Check Product Specifications: Make sure you understand the dimensions, materials, colors, and features of the product before making a purchase.
• Consult Our Team: If in doubt, our team is ready to help provide further guidance or clarification about the product.
• Inspection Upon Receipt: When the item arrives, please inspect the item directly in front of the delivery courier to ensure that the condition is appropriate.
Complaint Handling If you find a problem such as damage due to shipping, we are still ready to help provide the best solution, such as: • Product Repair: We can help repair minor damage at an additional cost agreed upon together.
Follow-up Consultation
Our customer service team will provide full support to resolve your problem.
Contact Us If you have further questions, please do not hesitate to contact us: • Email: info@mulyoharjo.com • Phone: +62 851-8316-1368 • Address: Jl. Kol. Sugiono, Kauman, Kec. Jepara, Jepara Regency, Central Java 59417 59417 Jepara, Central Java, Indonesia • Operating Hours: Monday-Saturday, 08.00-17.00 WIB Thank you for choosing Mulyoharjo Furniture as a partner to complete your furniture needs. We value your trust and always strive to provide the best service.
Note: This policy is designed to ensure transparency and clarity for all customers.