About Mulyoharjo Furniture

What is Mulyoharjo Furniture?

Mulyoharjo Furniture is a professional furniture manufacturer, supplier, and exporter specializing in high-quality solid wood furniture. Founded in 2012, we provide a wide range of furniture designs for personal and commercial needs.

Where are you located?

We are based in Jepara, Indonesia, a region renowned for its exceptional furniture craftsmanship.

What makes Mulyoharjo Furniture unique?

Years of experience in furniture manufacturing
Expertise in classic and custom furniture designs
White-label manufacturing capabilities
Worldwide export to multiple continents
High-quality solid wood furniture with exceptional durability

Products and Services

What types of furniture do you produce?

We produce a diverse range of furniture designs, including:

Classic furniture styles
Custom-designed furniture
Furniture for hotels, cafes, restaurants
Furniture for apartments, private homes, and commercial spaces

Do you offer white-label services?

Yes! We welcome white-label furniture buyers and can manufacture furniture branded with your company's label.

What materials do you use?

We specialize in high-quality solid wood furniture, ensuring durability and longevity.

Export and Shipping

Which countries do you export to?

We export furniture to countries in:

Asia
Africa
North America
South America
Europe
Australia

How long have you been exporting furniture?

We started international furniture exports in 2014, with extensive experience in supplying furniture domestically and internationally.

Manufacturing and Quality

Who manufactures your furniture?

Our team consists of skilled furniture artists and craftsmen from Jepara, with years of experience in furniture production.

What is your production capability?

We can produce various furniture designs, from classic styles to custom requirements, catering to different client needs.

Customization

Can I request custom furniture designs?

Absolutely! We specialize in creating custom furniture designs tailored to your specific requirements.

What customization options are available?

Custom design
Specific wood selections
Unique finishes
Branded or white-label options

Contact and Collaboration

How can I discuss a potential partnership?

Do you work with international businesses?

Yes, we have extensive experience working with international clients across various sectors.

Company Vision

What is Mulyoharjo Furniture's mission?

To provide the best service and highest-quality furniture products, becoming a trusted partner in furniture manufacturing and supply.

Refund and Return Policy

Do you offer returns or refunds?

We have a strict no-return policy due to the nature of our custom-made, handcrafted furniture.

Why can't I return or refund items?

Our policy is based on several important factors:

Most products are custom-made to order
Items undergo rigorous quality control before shipping
Handmade production is time-consuming and complex

What should I do before purchasing?

We recommend:

Carefully review product specifications
Consult with our team for detailed information
Inspect the item upon delivery in the presence of the delivery courier

What if my item is damaged during shipping?

If you receive a damaged item, we offer:

Product repair consultation
Collaborative solution finding
Support from our customer service team

How can I get help or ask questions?

Contact our customer service:

Email: info@mulyoharjo.com
Phone: +62 851-8316-1368
Address: Jl. Kol. Sugiono, Kauman, Kec. Jepara, Jepara Regency, Central Java 59417
Operating Hours: Monday-Saturday, 08:00-17:00 WIB

Note: This policy ensures transparency and clarity for all customers.

Shipping Information

What is your shipping process?

Orders processed within 2 business days of payment
Shipped via trusted couriers like Colissimo and Evergreen
Standard shipping includes tracking and signature-free delivery

What shipping options do you offer?

Standard shipping
Optional secure shipping with signature (additional fee)
Real-time tracking available for all orders

How are shipping costs calculated?

Fixed handling fee
Shipping costs vary based on total order weight
Recommendation: Consolidate items in a single order to minimize shipping costs

Do you provide international shipping?

Yes, we export to countries in Asia, Africa, North America, South America, Europe, and Australia.

Package Protection and Handling

How do you ensure my furniture arrives safely?

Careful wrapping of fragile items
Durable packaging with protective lining
Extensive quality control before shipping

Returns and Exchanges

What is your return policy?

Returns must be initiated within 2 days of receipt
Items must be in original, unused condition
All original packaging must be intact

Who pays for return shipping?

Customer is responsible for return shipping costs
Exceptions made for defects or company errors

How long does the return process take?

Returns processed within 7-10 business days
For regular buyers, returns can be made via LCL shipping
All return shipping costs paid by the customer

Frequently Asked Questions (FAQ)

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Payment and Order Terms

What are your payment requirements?

50% deposit required upon order confirmation
Remaining 50% must be paid before container loading

Do you provide order updates?

Yes, we keep customers informed about order progress, ensuring transparency throughout the process.

Can I use my own freight forwarder?

Customers may use their preferred freight forwarder
We can assist in identifying competitive pricing with reliable Indonesian freight forwarders if needed

What is your order cancellation policy?

Order cancellations are non-refundable
Customers should confirm all order details before placing an order